Shipping policy
Last updated: November 12, 2026
Thank you for shopping with SculptWaist™. This policy explains how and when your order will be processed and delivered. If you have any questions, email us at support@sculptwaist.com.
Order Processing
Orders are processed on business days (Monday to Friday, excluding public holidays). Once your order has shipped, you’ll receive a shipping confirmation email with a tracking number so you can follow your delivery.
Shipping Times
Estimated times below are in business days and exclude carrier transit time, which is added once your order has been dispatched.
| Destination | Estimated processing & dispatch |
|---|---|
| United States | 7–10 business days |
| Canada | 7–10 business days |
| Australia | 9–12 business days |
| Rest of the world | 12–15 business days |
During busy periods, such as holiday seasons and major sales events, processing and delivery may take longer than usual. All times are estimates and are not guaranteed.
If we are unable to ship your order within the estimated timeframe, we’ll contact you by email with an updated estimate and give you the option to cancel your order for a full refund.
Shipping Costs
- United States: Free shipping on every order.
- Canada, Australia, and all other countries: Shipping rates are calculated and shown at checkout before you pay.
Packaging and Labeling
To keep fulfillment fast and efficient, some items may arrive in plain packaging rather than SculptWaist-branded packaging, and some products may not carry our logo or branded labels. Every item you receive is a genuine SculptWaist product, checked against your order, and fully covered by our Return and Refund Policy.
Multiple Packages
If you order more than one item, your order may arrive in separate packages on different days. You’ll receive tracking information for each package where available.
Customs, Duties, and Taxes
Orders shipped across international borders may be subject to import duties, taxes, and other government or customs charges, which are set by the destination country and collected by the carrier or customs authority.
Unless these charges are collected at checkout, the customer is responsible for paying any import duties, taxes, and additional government charges. These charges are not included in our product prices or shipping fees, and we have no control over them. Please check with your local customs office if you’d like an estimate before ordering.
If a package is refused or left uncollected because these charges were not paid, it may be returned to us or abandoned by the carrier. In that case, any refund will be for the product price only, minus our original and return shipping costs.
Shipping Address
Please make sure your shipping address is complete and correct before placing your order. We are not responsible for orders delivered to an incorrect address provided at checkout. If you notice an error, email us immediately at support@sculptwaist.com. We can update the address only if your order has not yet shipped.
Lost, Delayed, or Stolen Packages
If your tracking hasn’t updated for an extended period, or your package shows as delivered but you haven’t received it, please:
- Check with neighbors, your building’s mailroom, and around your property.
- Wait 2 business days, as packages are sometimes marked delivered early.
- Email us at support@sculptwaist.com with your order number, and we’ll open an investigation with the carrier.
Once a carrier confirms delivery to the correct address, responsibility for the package passes to the customer. We will still do our best to help resolve any issue.
Damaged Items
If your order arrives damaged, email us within 7 days of delivery with your order number and photos of the item and packaging. We’ll arrange a replacement or refund as set out in our Return and Refund Policy.
Contact Us
For any questions about shipping, email us at support@sculptwaist.com. Please include your order number so we can help you faster.