Contact information

Last updated: November 12, 2026

We’re here to help with questions about orders, sizing, shipping, returns, and exchanges. To give every customer a clear, written record and the fastest possible help, we provide customer support exclusively by email and through our online contact form.

How to Reach Us

When contacting us about an order, please include your order number and the email address used at checkout so we can help you faster.

We do not offer phone support, and we do not provide customer service through social media direct messages. For your security, we will never ask for your password or full payment card details by email.

Response Times

We aim to respond to all messages within [1–2] business days, Monday to Friday, excluding public holidays. Response times may be longer during busy periods, such as holiday seasons and major sales events.

Business Information

  • Trading name: SculptWaist™

Please do not send returns or correspondence to our registered business address. All returns must be arranged by email first, as described in our Return and Refund Policy, and we’ll provide the correct return address with your return authorization.

Helpful Policies