Refund policy
Last updated: November 12, 2026
We want you to love your SculptWaist™ pieces. If something isn’t quite right, we’re here to help. This policy explains how returns, exchanges, and refunds work.
30-Day Returns
You may return eligible items within 30 days of the date you received your order. To be eligible, items must be:
- Unworn (other than trying on), unwashed, and unaltered
- In their original condition with all tags attached
- Free of makeup, deodorant, perfume, pet hair, or other marks and odors
- Returned in their original packaging where possible
Items that don’t meet these conditions may be refused and sent back to you at your cost.
How to Start a Return
All returns must be initiated by email. Returns sent without prior approval cannot be accepted.
- Email us at support@sculptwaist.com within 30 days of receiving your order.
- Include your order number, the item(s), size, and color you’d like to return, and the reason for your return.
- We’ll reply with your return authorization and the return address. Please don’t send items to the address on your package.
- Pack your item(s) securely and ship them using a trackable shipping method. Keep your tracking number until your return is processed.
Return Shipping Costs
Return shipping costs are the customer’s responsibility, unless your item arrived damaged, defective, or incorrect (see below). Original shipping charges are non-refundable. We’re not responsible for items lost in transit on the way back to us, so we recommend a tracked and insured service.
Exchanges
Need a different size or color? Email us at support@sculptwaist.com within 30 days of receiving your order with your order number and the size or color you’d like. Exchanges are subject to availability. If your preferred size or color isn’t available, we’ll process a refund for the returned item instead.
Once we receive and inspect your original item, we’ll ship your replacement.
Refunds
Once your return arrives, we’ll inspect it and email you to confirm whether your refund has been approved.
- Approved refunds are issued to your original payment method.
- We process approved refunds within 5 business days of receiving your return. Depending on your bank or card provider, it may take an additional 5–10 business days for the funds to appear.
- Refunds cover the price you paid for the returned item(s), after any discounts. Shipping charges are not refunded.
Bundle and Discounted Orders
If you purchased items as part of a bundle offer or with a discount code, your refund will reflect the discounted price you paid for each returned item, not the full regular price. For example, if you return one pair from a 2-pair bundle, you’ll be refunded the bundle price allocated to that pair.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or isn’t what you ordered, please email us at support@sculptwaist.com within 7 days of delivery with your order number and clear photos of the issue. We’ll make it right with a replacement or a full refund, including any shipping costs, at no extra cost to you.
Non-Returnable Items
- Items marked as Final Sale at the time of purchase
- Gift cards
- Items returned after the 30-day window
- Items that have been worn, washed, altered, or damaged after delivery
Late or Missing Refunds
If you haven’t received your refund after the timeframes above, please first check with your bank or card provider, as processing times vary. If you still need help, contact us at support@sculptwaist.com and we’ll look into it.
Questions?
We’re happy to help. Email us anytime at support@sculptwaist.com.